Customers expect a high level of voice quality when selecting a cloud-based business communications system. Often these customers are migrating from legacy PBX or other on-premise systems.
As networks have converged and a more distributed workforce has emerged, employees are using different network types to communicate and connect. This includes utilizing not only Ethernet from the office, but also home networks employing both consumer broadband and WiFi, mobile networks using 3G/4G LTE, as well as public WiFi networks such as the neighborhood Starbucks WiFi. This diversity in networks offers tremendous flexibility for modern users to work from anywhere and with a communications suite that allows them to communicate in ways that were never possible before.