Uncovering opportunities for service growth can be challenging, and as you find them, it can be equally difficult to know exactly what to focus on first and how best to capitalize on opportunities quickly, efficiently, and in line with the overarching goals of the company. Traditionally, service has not been in the thick of corporate strategy, and as such hasn’t had the focus of the company on service goals and contribution. As many field leaders also know all too well, service has also not traditionally received its share of investment in modernizing service offerings, improving processes, and updating technology.
It’s my hope that you have a passion for service, have a keen interest in creating new value propositions for your customers, and possess a willingness to explore some of the many trends and opportunities that are just waiting to be tapped in order to define the service organization of tomorrow. I hope you enjoy.