Rogers restores service for ‘vast majority’ of customers after massive outage

Sharanya Sinha
Sharanya Sinha July 9, 2022
Updated 2022/07/21 at 9:51 AM

Canadian telecommunications company Rogers Communications says it has restored contact with the “vast majority” of customers after a major disruption to internet, mobile and home services on Friday. In an updated update on Twitter Saturday morning, Rogers explained that some customers “may experience delays in restoring full service,” as it helps get everyone back online. Rogers’ chief and general manager Tony, the employee wrote a message on Saturday afternoon that the services were “restored” and that the network and its organization are “close to implementation”.

The staff claims that after updating the company’s maintenance, the network system is the failure of the network system.Employees also say: “We reduced special equipment and delivery, which allowed us to return to our network and services on the Internet with time because it manages the level of traffic to the usual.” This confirms the assumptions of Cloudflare experts, a company specializing in content delivery and DDoS protection. During the failure, they believed there was a problem with the Border Gateway Protocol (BGP), the system that controls Internet traffic. BGP also played a role in the setbacks that lowered Facebook services last year.The outage began at 5 p.m. ET on Friday and lasted all day and until the evening. During the outage, Internet outage tracker NetBlocks found that a quarter of Canada’s connections were down. According to the CBC, Rogers has approximately 9 million mobile customers and provides cable and Internet to nearly 3 million people.

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In addition to affecting customers of mobile phone affiliates Rogers, Fido and Umbrella, it disrupted a number of essential services across the country, disrupting 911 calls, debit card transactions, ATMs and government offices, including passport offices and the Canada Revenue Agency. A NetBlocks chart showing real-time Internet traffic data in Canada shows that Rogers began restoring connections at 12 a.m. ET on Saturday. Cloudflare’s network traffic data shows a similar pattern, with network traffic starting again around midnight and returning to near normal levels.

Interac, one of the banks hit by the outage, said its services will be available again. The company supports a large number of debit cards, ATMs and electronic showcases across Canada, and Interac recently announced that it has reached more than one billion transactions. Interac says it plans to add the provider to increase “existing network expansion” to prevent its services from being shut down in the event of another outage. “Again, we sincerely apologize for the disruption this has caused to our customers and will extend credit to all customers in advance,” Rogers said. “You do not need to contact us to receive the credit because it is automatically applied to your account.”

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