With the growing adoption and complexity of Unified Communications and Collaboration, IT leaders must conduct a thorough assessment of architecture, providers, features and operational costs. Evaluating those costs is not a straight-forward initiative, not only because of multi-vendor environments, but also because companies are shifting architectures to hybrid or cloud.
Along with an increased focus on how UCC solutions can make the company more effective and productive, IT leaders must re-examine costs. Moving to the cloud may do wonders for agility, but organizations often do not save money. So if cost-savings is the primary driver, be sure to evaluate all costs and determine which vendor will achieve that goal.