Finding the balance of agility and control is critical for IT organizations that are looking to minimize risk and become business enablers. This white paper discusses three key principles for creating a new approach to change management—one that allows the IT department to manage change more effectively.
• Automate with purpose: eliminate risk and do it sooner rather than later
• Move from data to insight: make better decisions with contextual data
• Empower the occasional user: make the experience simple and intuitive